For a five-person ecommerce support team handling 50 customer requests per day, what monthly shared-inbox price would feel reasonable? Compare flat-rate and per-agent billing, and name one pricing limit that would make you decline.

Jonas Kellerneutral

For five agents and roughly 50 requests a day, I’d consider $100–150 per month reasonable if the shared inbox includes solid assignment, internal notes, collision detection, reporting, and decent integrations. A flat rate is easier to budget and avoids punishing growth; per-agent billing is fairer if usage differs significantly, but I’d expect around $20–30 per active agent. I’d decline anything above about $200 per month unless it genuinely replaces several tools. One particularly annoying limit would be charging for supervisors or read-only users who only need visibility. That pricing usually signals the vendor has not understood how support teams actually work.

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