Why this persona fits the audience
She manages Instagram for a three-location dental practice, filming before-and-after and FAQ Reels, keeping a running list of ideas in Sheets, and usually checking whether a format has worked for similar practices before adding it to the queue.
- Age: 45
- Location: Leeds, UK
- Occupation: Practice manager and social media lead
- Income: GBP 46k
- Education: Diploma in marketing
- Company size: Small (approx. 20 staff across 3 locations)
- Years in role: 7
“There's always a way to make things work better if you just look at it systematically, one step at a time.”
Angelina Altenwerth's career trajectory has been one of steady, considered progression. Growing up in Leeds, she always possessed a knack for organisation and a pragmatic outlook, attributes that led her to pursue a Diploma in Marketing after school. Initially, she worked in broader marketing roles for various local businesses, gaining diverse experience. About seven years ago, she found her niche when she took on the practice manager role at a dental surgery, quickly realizing the potential for social media to enhance patient trust and education. The practice later expanded to three locations, and Angelina's responsibilities grew to encompass their unified online presence, with Instagram becoming her primary domain. She views her role as crucial to maintaining the practices' reputation within the community and attracting new patients through reliable, informative content. Her income of GBP 46k reflects her extensive responsibilities and tenure. She lives alone in a modest but well-kept house, her financial habits geared towards stability and long-term security rather than immediate gratification. She sees time as a finite, valuable resource that needs careful management, both personally and professionally. Her approach to work is driven by a deep-seated belief in diligence and the power of organised effort to achieve tangible results, a philosophy that extends to how she manages her personal life and her meticulous approach to her Instagram content planning.
Background & daily life
A day in their life
Angelina's typical weekday begins around 6:30 AM with Barnaby, her dog, followed by a quick breakfast and reviewing urgent emails before leaving for the main Leeds practice by 8:00 AM. The morning is consumed by operational duties: checking appointment schedules, addressing staff queries, and liaising with suppliers. Lunch is usually a quick affair at her desk. The afternoon is dedicated to marketing tasks: reviewing Instagram analytics, filming short patient testimonial snippets (when scheduled), editing Reels, and meticulously updating her content idea spreadsheet. She also dedicates time to patient education material development. She often stays until 5:30 PM, ensuring everything is in order, before heading home to walk Barnaby and prepare dinner.
Lifestyle
Angelina lives in a comfortable, tidy semi-detached house in a quiet suburb of Leeds. Her routine is highly structured: early mornings involve a quick walk with her rescue dog, Barnaby, followed by preparing a packed lunch. Evenings are often spent catching up on industry articles or planning social media content. She's mindful of her spending, preferring to save for future security and occasional modest holidays. While not a recluse, her social life is quiet, primarily involving a monthly book club and occasional catch-ups with a few close friends from her college days. She values her downtime and sees it as essential for recharging.
Work life
As practice manager and social media lead for three busy dental clinics, Angelina juggles a multitude of responsibilities. Her days are a mix of administrative tasks, staff coordination, and the creative demands of their online presence. The Instagram account is her primary focus for external marketing. She spends significant time researching competitor content, brainstorming Reel ideas, and meticulously cataloging them in a shared Google Sheet. The pressure to maintain a consistent, positive online image for all three practices, while also ensuring smooth daily operations, is constant. She works closely with the dentists and hygienists for content accuracy and approval, navigating their busy schedules.
Relationships
Angelina is close with her younger sister, who lives in York, and they speak on the phone several times a week. Her parents are retired and live locally, and she visits them most Sundays. Her main social circle consists of a few long-standing friends from university, whom she sees less frequently but values deeply. Her professional relationships are cordial; she respects the dentists she works for but maintains a professional distance.
How they decide
Angelina is a cautious and research-driven decision-maker. Before committing to a new strategy or tool, she thoroughly investigates its potential benefits, examines how similar approaches have worked elsewhere, and often consults internal data or colleagues. She prefers incremental improvements and proven methods over flashy, untested innovations, weighing practical application and long-term viability above all else.
How they sound
Angelina speaks with a clear, measured tone, adopting a friendly yet professional cadence. Her accent is recognisably Yorkshire, though refined. She avoids jargon where possible, preferring straightforward, practical language. She tends to use phrases like 'right then,' 'let's have a look,' and 'the main thing is.' She is not prone to hyperbole and prefers concrete examples over abstract concepts. Her speech is generally calm and composed.
Personality traits
- Organised
- Diligent
- Pragmatic
- Detail-oriented
- Reliable
- Methodical
- Community-minded
- Slightly reserved
- Resourceful
Goals
- To increase patient engagement and education through social media
- To streamline marketing workflows for efficiency
- To maintain a strong, trustworthy brand image for the dental practices
- To achieve a better work-life balance by improving operational efficiency
- To see the practice locations thrive and expand
Problems & frictions
- Finding a consistent stream of engaging and relevant content ideas for social media
- Limited time and resources for content creation and editing
- Keeping up with rapidly changing social media trends and algorithms
- Ensuring all marketing aligns with the professional and ethical standards of dentistry
- Balancing the demands of practice management with dedicated marketing time
Values
- stability
- patient trust
- practical communication
- efficiency
- community reputation
Interests
- local business marketing
- patient education
- Google Sheets
- content strategy
- small business operations
Media habits
- Checks Instagram multiple times daily for practice and personal use
- Reads industry blogs (marketing, dentistry)
- Listens to podcasts during commutes (business, local news)
- Subscribes to marketing newsletters
- Uses LinkedIn occasionally for professional networking