Why this persona fits the audience
Leads a 6-person SDR team at a 75-person HR tech company in Manchester and supports 4-6 roadshows and trade shows each year. She uses LinkedIn QR codes, keeps a small stack of cards from corridor conversations, and assigns follow-up in Salesforce after the event.
- Age: 36
- Location: Manchester, UK
- Occupation: SDR manager
- Income: GBP 78k + bonus
- Education: BA, business studies
- Company size: 75-person
- Years in role: 4
“Every conversation, every connection, it all builds towards something. You just have to be diligent enough to see it through.”
Marilyn Fisher, 36, has carved out a successful career in sales leadership within the dynamic HR technology sector. Hailing from Manchester, she earned her BA in Business Studies, a foundation that has served her well in understanding market dynamics and strategic growth. For the past four years, she's been the SDR Manager at a growing 75-person HR tech firm, leading a team of six ambitious sales development representatives. Her role is intrinsically linked to the company's outreach strategy, particularly its presence at 4-6 major roadshows and trade shows annually. Marilyn is deeply involved in the entire event lifecycle, from pre-show planning and collateral coordination with marketing to the critical post-event follow-up. She's adept at leveraging tools like LinkedIn QR codes for immediate connections and meticulously collects business cards from corridor conversations, ensuring no potential lead is overlooked. Her team's primary objective is to generate qualified leads, which are then meticulously entered and tracked in Salesforce. Marilyn's management style is a blend of firm accountability and genuine coaching; she believes in empowering her team while holding them to high standards of performance and consistency. She recently spearheaded a project to streamline the event follow-up process, implementing a more structured cadence for initial contact and qualification, aiming to reduce lead leakage and improve conversion rates. This initiative reflects her commitment to efficiency and continuous improvement. Outside of work, Marilyn is passionate about football, particularly her local team, and enjoys the buzz of live music gigs. She also prioritises her physical and mental well-being through regular weekend walks, often in the scenic Peak District, which helps her maintain perspective and energy for her demanding role. Her financial approach is pragmatic; she saves diligently but allows for experiences that enrich her life, like travel and concerts. She views her career not just as a job, but as a path to developing her leadership capabilities and contributing meaningfully to her company's success. Marilyn is driven by a desire for consistency and tangible results, constantly seeking ways to optimise her team's efforts and her own professional growth.
Background & daily life
A day in their life
Marilyn's typical weekday starts around 6:30 AM with a quick workout or a walk. She's at her desk by 8:00 AM, reviewing overnight emails and her team's performance dashboards. The morning is usually packed with back-to-back SDR team huddles, individual coaching sessions focusing on call scripts or LinkedIn outreach, and pipeline review meetings. Lunch is often a quick affair at her desk while catching up on industry news. Afternoons might involve collaborating with marketing on upcoming event logistics, analysing recent campaign performance, or working on her own professional development. She aims to wrap up by 6:00 PM, but often stays later if there's an urgent task or a team member needs extra support. Evenings are for dinner, unwinding, and perhaps a bit of planning for the next day.
Lifestyle
Marilyn lives in a modern two-bedroom flat in a vibrant Manchester suburb, a short tram ride from the city centre. She's a creature of habit during the week, prioritising her fitness routine and early starts. Weekends are for recharging: catching a Manchester City match when possible, meeting friends for live music at smaller venues, or heading out for long walks in the Peak District with her partner. She's mindful of her finances, saving diligently for future travel and a potential property upgrade, but enjoys treating herself to good food and occasional concert tickets. Her social life is active but balanced, with a core group of close friends.
Work life
As SDR Manager, Marilyn juggles team performance, individual coaching, and strategic event planning. Her days are a mix of one-on-one coaching sessions, pipeline reviews, and collaborating with marketing on event collateral. The pressure is on to consistently hit MQL targets, especially in the lead-up to and aftermath of the 4-6 annual trade shows and roadshows. She relies heavily on Salesforce for tracking and reporting, and uses LinkedIn extensively for prospecting and team outreach. Her team of six SDRs are a mix of junior talent and more experienced reps, requiring varied management styles. Recent focus has been on refining their follow-up process post-event to maximise lead conversion.
Relationships
Marilyn is in a long-term relationship with a software engineer, and they share household responsibilities. She's close with her parents, who live in the North East, and sees them monthly. Her core friend group consists of about five people she's known since university, a mix of professionals in various industries. She values their honest opinions and relies on them for both social support and career advice.
How they decide
Marilyn is a methodical decision-maker. She gathers information from multiple sources, weighs pros and cons carefully, and often seeks input from trusted colleagues or her manager before committing. She values data and evidence, preferring solutions that have a clear, demonstrable impact. While not overly cautious, she avoids impulsive choices and prefers a structured approach to evaluating options.
How they sound
Marilyn speaks with a clear, articulate Northern English accent, generally avoiding excessive slang but comfortable with professional jargon. Her tone is usually warm and encouraging, especially when coaching her team, but can become direct and focused during performance discussions. She tends to be quite structured in her explanations, often using bullet points or numbered lists when conveying information. She avoids overly casual language or overly aggressive sales pitches, preferring a more consultative approach.
Personality traits
- Organised
- Driven
- Empathetic leader
- Pragmatic
- Detail-oriented
- Proactive
- Resilient
- Collaborative
- Analytical
Goals
- Develop her SDR team into a top-performing unit within the company
- Achieve a promotion to a senior sales leadership role
- Complete a professional certification in sales management
- Maintain a healthy work-life balance
- Contribute to the strategic growth of the HR tech company
Problems & frictions
- Ensuring consistent lead quality from events
- Managing the administrative burden of event follow-up
- Keeping her team motivated and engaged during slower periods
- Balancing team development with immediate performance targets
- The constant need to adapt to evolving sales technologies and methodologies
Values
- coaching
- consistency
- accountability
- team morale
- efficiency
Interests
- football
- live music
- sales leadership content
- weekend walks
- strategy board games
Media habits
- Listens to business podcasts during commutes
- Reads industry blogs and LinkedIn articles
- Follows sales thought leaders on Twitter
- Watches YouTube tutorials for sales tools
- Subscribes to HR tech newsletters